pathetic and shocking service

<p>i have been a nedbank customer for over 8years and i have recently resigned from my work and i missed a payment on my vehicle account of which i called the mfc contact centre to make arrangments and also request they debit my account on a new accountsame date as the normal debit order and also arranged with the collections lady Claire Schoonraad that i will be making the oustanding amount payment as soon as i receive my pension funds however for now to keep account up to date they must debit my absa account. this morning i received a sms from Absa stating i have a unpaid debit and when i checked it was nedbank/mfc that tried to make a naedos debit i was really shocked as i have made arrangments knowing fully well i am in the wrong for missing a payment and i know my financial obligation in servicing my outsanding debt. i than called Claire Schoonraad to clarify this matter and i was meet with a shocking mentality from her that well " it is a system that is put in place and the is nothing i can do , i can update what you said in terms of the payment however you as a client have breached that and we have a right as a bank to debit your account" i really got frustrated never in my years as a client have i ever been spoken like that and made to feel small because i missed one payment , Claire was very rude and eventually dropped the phone on my ears. is this how Nedbank treats its clients i have been a good client over the years and to believe i will be taking my home loan and my vaf from the organisation all because of one rude person who cannot speak to clients i am dissappointed. </p>