Pathetic and disappointing service

Such terrible service from Nedbank home insurance, never have I ever come across this type of service before! Geyser bursts, log a claim had to call to follow up and spoke to so many agents who clearly need training as they don’t seem to know their @ss from their elbow, 2 days later geyser installed, then a different contractor needs to sort out wiring, then other contractors need to assess damages, and 4 days later ceiling boards about to collapse, walls and floors are damaged and still no one out to repair as agents don’t seem to know what’s going on or who must come sort it out.

Why do I even pay insurance if this is the process. Ceiling can collapse at any moment on my family like ***. No matter what service you need from Nedbank they don’t take ownership even at the branch they say to call the call centre and when at the branch they tell you call the call centre.

Rather use FNB way better service that outshines the once good Nedbank!