Pathetic agent service

I have been a nedbank account holder since 2010, I did not require much from them at that point but as of recent I have been requesting to receive my monthly free statemnt via email which is a feature on my account.

It has been found that the service is not pleasant at nedbank whilst I have encountered a lot of difficulty trying to get a simple service working.

Up until today I don't receive my free statemnts so I used the banking app to chat to an agent to get the statemnt and the agent refused to give my statemnt free although it is nedbanks fault that I didn get my statemnt and the statemnts on the app has not been working for days. The agent named leveen ref ***9, has been very unhelpful and not wiling to help. She has frustrated me to the point that I want to leave nedbank and take my business elsewhere.

Eventually I spoke to another agent and she assisted me, her name was nasreen and said she will waiver the cost of the statemnt, however she was very rude and ended the chat whilst I was sending a message, does the agents have no courtesy, they work in a customer service environment yet they come across as so rude... I'm very unhappy with the service I have received today dated the 9th Sept 2019...

I will be shopping around for a new bank as nedbank seems to give me a hastke when I have a problem. And their staff is pathetic.

Regards, Lavendran