Pathetic

<p>Absolute worst experience ever. I just got of the phone with a consultant from the homeloans division. I identified myself and asked the consultant what was wrong with my account. My account got deducted on the 15th and I recently received a message indicating that my account will be deducted again on the 23rd of December. I queried this and was told the deduction that went off on the 15th was for the previous month. This is strange since I made my previous month's payment.</p> <p> </p> <p>I told the lady that if they are going to deduct my installment the 23rd that they would need to refund the deduction they made the 15 OR cancel the debit order for the 23rd and keep the money they deducted on the 15th. Either way they have no right to take a double payment from me this month as that would literally leave me with nothing to provide for my family.</p> <p> </p> <p>I requested to speak to a manager or supervisor but apparently ALL the managers and supervisors weren't available. I was told that someone would phone me back and help me to which I protested and insisted a solution be made available to me immediately as I know they wouldn't phone me back. The consultant put me on hold without notifying me and after 5mins or so she said that she had put in a request for the debit order for the 23rd to be cancelled. I enquired whether it would definetely be cancelled and not be deducted on the 23rd to which I got a definitive YES answer. We'll Nedbank, your calls aren't the only one's being recorded so be warned if you take this money on the 23rd leaving me without a cent to provide for my family after you explicitly said that it will not be deducted.</p> <p> </p> <p>My advise to anyone else out there contemplating using these imbiciles would be to stay so very far away if they couldn't even understand and handle such a simple query.</p>