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JS
Johnathan S

1 reviews | Active since Aug 2018

27 Aug 2018, 15:11

Pathetic.

Actually 0/5 stars. Pathetic service. Called the ***** line the 14th of August 2018, no one calls back, emailed complaints, 1 reply and dead silence. It's now 27th of August 2018, 15:10, still nothing after numerous emails to 3 different people, no one is willing to help. Pathetic service. It would literally be quicker, easier, less hassle to close my account and move to another bank and let them deal with the *****.

0
Replies (9)
Nedbank
Nedbank's reply27 Aug 2018, 15:56
Official

Dear Johnathan Solms

We thank you for bringing this to our attention and regret any delays experienced. Our Resolution Manager will revert with an update.

Kind regards

Client Service Support

Best regards,

JS
Johnathan S's update28 Aug 2018, 10:52
Reviewer Update
No they won't. Between 4 people at Nedbank i still can't get any answers. Maybe the OBSSA will be able to get answers from Nedbank.
Nedbank
Nedbank's reply28 Aug 2018, 11:15
Official

Your comments have been noted and have been sent to the Resolution Manager.

Regards

Client Service Support

Best regards,

JS
Johnathan S's update07 Sept 2018, 14:05
Reviewer Update
After everything, all the struggle with Nedbank since August the 14th, and even "personal banker", which you pay for , for less service, after Nedbank said they will BLOCK the ********** account that ********ly debits my account and that they will "monitor" it. It happened again, Nedbank didn't even notice but they're "monitoring" it and they "blocked" it, sure. Pathetic service. It's *****, but Nedbank just doesn't care. Now to request more help from OBSSA.
Nedbank
Nedbank's reply07 Sept 2018, 14:09
Official

Your comments have been noted.

Regards

Client Service Support

Best regards,

JS
Johnathan S's update19 Sept 2018, 08:29
Reviewer Update
Still no word from Nedbank 6 people later. Also requested 2 weeks ago for my "personal banker" to be replaced, still nothing. 14th of August the first day, it's the 19th of SEPTEMBER and Nedbank still does nothing. ***** doesn't seem to bother Nedbank.
Nedbank
Nedbank's reply19 Sept 2018, 08:47
Official

Your comments have been noted.

Regards

Client Service Support

Best regards,

JS
Johnathan S's update19 Sept 2018, 10:13
Reviewer Update
Sorted. Thank you.
Nedbank
Nedbank's reply19 Sept 2018, 10:37
Official

Dear Johnathan

Thank you for the feedback ,

Please can we kindly request that you convert the star rating on the complaint .

Regards

Client Service Support

Best regards,