PATHETIC !!!!!!!

I ask Nedbank to reverse a payment, I made a payment to Pre owned Auction to buy a vechile from them. But it's a ****. I did open a ***** case . Customer Care at Nedbank told me they need a affidavit, I must phone them back and they will give me a e-mail address then I must mail it to them. When I phone them back with the case number and affidavit in hand they told me that they don't revers such payments. They put me on hold for nearly 10 min. I WANT TO KNOW DO NEDBANK HELP THE ********** , WHY CAN'T NEDBANK HELP THE CUSTOMER!!!! I'M WITH NEDBANK FOR 10 YEARS PLUS. PATHETIC!!! TIME FOR ME TO MOVE ON TO ANOTHER BANK......