YM
Yvonne M

1 reviews | Active since Mar 2018

19 Mar 2018, 07:38

Pathetic

<p>On the 26th of February 2018 i went to the Nedbank branch in OR Tambo Int regarding the below&mdash;&mdash;- TERMINAL NO. ATM L576 DATE OF TRANSACTION 26/02/18 TIME :00:19 AMOUNT OF TRANSACTION PERFORMED R228580.00 AMOUNT CLAIMED R144000.00 AMOUNT RETURNED by THE INTELLIGENT DEPOSITER R84580.00 Ref no. to use as narrative Staff employee at Nedbank .NB300835 BRANCH CODE 0937 OR TAMBO INTERNATIONAL AIRPORT... Then they told me that they will get back to me within 2-3 working days but it never happened till i sent the below emai on the 02 March 2018 Already i lost Millions on this hence it was that had to reflect on the morning of the 26th, So with the amount this matter was supposed to be looked at the same day not take this long.</p>

0
Replies (3)
Nedbank
Nedbank's reply19 Mar 2018, 07:46
Official

Dear Yvonne

We Note that feedback was provided to you regarding your complaint. Kindly refer to the resolution manager if you not happy with the feedback.

Kind regards

Client Experience Team

Best regards,

YM
Yvonne M's update19 Mar 2018, 09:40
Reviewer Update
So the forensic department is also going to take 10Years, the response that I’m getting here is the same you he at the branch attitude and automated stuff, we need someone from your forensic team to contact us so that we can provide all the documentation that will be required as we have with an affidavit
Nedbank
Nedbank's reply19 Mar 2018, 10:10
Official

Your comments have been noted and have been sent to the resolution manager.

Regards

Client Experience Team

Best regards,