PATHERTIC/*********** SERVICE

I have been trying to log an insurance claim with Nedbank since last month. All the channels failed. I got one email asking for my ID, which I sent back immediately. Since then I get an email every so often asking me for a claim number because they can`t see where I logged the claim. I keep telling them I don`t have a claim number because I have been unsuccessful in getting the claim logged. I got an email again this morning from Nedbank Client Experience asking for the claim number!!!