Passing the buck and no end to deceit

<p>I have been dealing with Janina regarding ********** charges to my Nedbank Cheque Card. These queries have spanned back to May this year. I contact her in August 2015 to find out what is the progress or at least an update and got a mail back saying she has forwarded the query on. Today - more than 2 months later there is still no response out of Janina. I called her number - might I add that I called her number on numerous times previously and she is forever not available. <br /> <br /> I am clearly annoyed and distressed that this matter has not been handled yet. On calling Janina this morning I am told - Oh yes - I was working on this query this morning. How strange - and now I know this is a lie - how come for 2 months I have heard nothing and miraculously this morning she is \working on it. A phone call now stating that this dispute takes 45 working days - excuse me - basic maths is not difficulty - this query is already heading the 60 day mark. Sad when Nedbank is one of the most expensive banks around and the service is totally sub standard. I am allowed a repost every 5 days and will be making use of this service to list Nedbank on their already 1000 plus negative comments."</p>