KC
KULANI C

1 reviews | Active since Nov 2012

23 Feb 2017, 11:05

PAID UP VIHECLE DOCUMENTS

<p>MFC bad service via call centre and theyre legal team, my car was settled by the guys i traded in my vehicle with on january MFC up to until to date they havent released the documents for the car i have benn sent from pillar to post i called theyre call centre still with no success. call centre reffered me to theyre legal where i was given the lady's name: Elaine tell no: ********** 010 which i called 7 days with no answer. up until she eventuallay answered after 7 days and she told me she is the wrong person to deal with the matter she reffered me to Kagiso which i called 5 times he didnt pick up. i called call centre out of frastration which they gave me the number of the team leaders Tracy tell no: ********** 263 and Ashley ********** 063 which none of them answers. am really frastrated here help me to get the papers</p>

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Replies (1)
Nedbank
Nedbank's reply23 Feb 2017, 11:18
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team