PAID-UP LETTERS NOT ISSUED TO CLIENTS WHO SETTLE ACCOUNTS IN NEDBANK AND FAILURE TO UPDATE CREDIT PROFILE IN TIME

On 12 September 2023, I received a settlement letter with 20% discount for my credit card. I was given 2 months to settle my debt which was end of October 2023. i settled my account and paid the whole amount on 16 October 2023 which is 15 days before the due date. I didnt not receive paid up letter or any acknowledgement that the account is paid up. I called the attorney who requested me to wait for paid up letter until 10 November 2023. i called on the 16 November 2023 and nothing was forthcoming. I also contacted Nedbank as well have been told by the consultant that she was also sending a request for a paid-up letter. this means that it takes more than a month for Nedbank to issue a paid-up letter and that my credit profile is still not updated 36 days later. similar incidence is attended well by ABSA who issued me Paid up letter 2 days after the account was settled.