SR
Schalk R

1 reviews | Active since Jun 2016

20 Jun 2016, 19:28

Paid up Letter Outstanding

<p>I have settled my Nedbank Current Account with Nedbank in December 2015 , I have phoned several times to request a paid up letter .And every time i was advise that my details was sent to the Department in Johannesburg and that they will issue me with a paid up letter . until today i have not receive any correspondence or any phone calls from Nedbank to confirm if i have received or if the letter is outstanding . Please Assist ugently to try and resolve the query .</p>

0
Replies (2)
Nedbank
Nedbank's reply21 Jun 2016, 05:43
Official

Dear Schalk,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

SR
Schalk R's update21 Jun 2016, 15:04
Reviewer Update

I need to compliant Nedbank for the quick response over the last 24 Hours Nedbank Assist me to get the Paid Up letter which i regarded urgently. They phone me back before 8H00 this morning to tell me the letter will reach me no later this today, it was 30 min later and the letter this reach me.

Nedbank thanks once again for the quick response