Paid up letter

<p>I requested a paid up letter through the credit card collections department on 2/12/2016. I was then told to phone back on Saturday (3/12/2016) morning because they couldn’t help me then. I then called on the Saturday morning & was told I would get it Monday/Tuesday morning latest. I phoned again Tuesday (6/12/2016) morning & was told maybe tomorrow. No one bothered to even follow up or even take my name to call me back.</p> <p>I urgently require this letter as it is holding up me purchasing a vehicle. I need it this afternoon latest as. I still need to get all the paperwork sorted. I leave on holiday on Friday(09/12/2016) & sales lady leaves on (08/12/2016).</p> <p> </p> <p>It’s such a pity of this level of service, I can’t understand why it takes so long for a letter. If this can’t be rectified & causes me to not be able to get this car before I go on holiday I will close my Nedbank accounts & move to another bank. It’s very disappointing as I am previously used to great service from Nedbank.</p>