1 reviews | Active since Jun 2010
Paid up Account / Letter
<p>After getting a settlement on 20/05/2016 I paid my account in full on 23/05/2016. Phoned in and faxed and emailed proof of payment the first person I spoke to said I must wait 48 hour to update my account to R0.00 balance. After phoning again on 25/05/2016 a man explained the balance is not updated yet. On 30/05/2016 Joanne said that she will request a paid up letter and I can get it within 3 working days via email. Phoned today and got the news that it takes 3 months for a paid up letter and for my ITC to be updated. HOW IS THIS POSSIBLE I can get phone calls after phone calls about paying but not get a letter after paying. Im leaving th country within 2 weeks and need a clean record.</p>
Dear Wendy,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Wendy,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team