Paid Off My Car in September 2025 but Still Haven’t Received My NaTIS Document

I settled my vehicle finance with MFC in September last year, and I was informed that my NaTIS document would be processed and sent to me. It has now been several months, and I still have not received my NaTIS document.

I have been patiently waiting and expected the process to take a reasonable amount of time, but this delay is unacceptable. The NaTIS document is extremely important as it proves ownership of the vehicle, and without it I am unable to proceed with any ownership-related processes.

I would appreciate it if MFC could urgently investigate this matter and provide me with my NaTIS document as soon as possible, or at the very least provide a clear update on the status and expected timeline.

I look forward to a prompt resolution.