Paid Funds not traceable by Nedbank

On 26 November I made a payment of R1500, through nedbank netbanking, to my Absa credit account and it happened that the numbers I used for the payment were the Cheque account card numbers and not credit card numbers. After a day I checked the payment and it was not reflecting. I then enquired at nedbank about the payment that was not reflecting and I was told that they will log a case. After a week of no response from Nedbank I made contact with them again and I was now told that the case was closed whereas I had no received any feedback from them on the status of the issue. The consultant said she will log again a case but the consultant said will be returned to my account after 30 days. Now 30 days has passed and the money is still not reflecting into my account and I went tot the branch, the consultant asked me to do a telephone call to the support services centre. The consultant I spoke to gave me a new information, after waiting so long and she said I need to get a form for them to retrieve the amount but there will be a fee charged. Furthermore, the branch consultant said there is no guarantee that I will my get money back even if I fill in the form. The worse part they can see the money was made successfully. I also went to Absa to confirm the payment and was told that I need to contact nedbank. What is annoying is that the consultants provide different information on the same matter. This is just an inconvenience and a straight reap off from the bank.