Paid but not reflecting on my account

On the 4th May 2015 i when to PnP in north gate and the consultant ( Mr Malibogwe) advised me that i can pay my credit card with them. (Nedbank stall in PnP). i them used my debit card to pay R500 in their Pocket POS device. And the proof of payment was automatically emailed to me.<br> <br> I was later harrased by the collection department of non payment, even after i had sent them the proof of payment they continued to sent me sms and even endless calls. Pilime, N. (Nomthandazo) received my proof of payment and her supervisor promised to get the matter sorted. <br> <br> To date, he never contacted me to resolve the matter. i then used the Nedbank complain email assistant by G. Hirst (Geoffrey). i have sent him all information and to date i still await.<br> <br> While Nedbank is currently misplacing my payment, they continue to submit non-payment report to the credit houses. and even charging me for penalty on their competency. <br> <br> please track and recover my payment. and further retract fauls information that you have sent to credit housed about my payment behavior.