MR
Monique R

1 reviews | Active since Jul 2014

19 Jun 2017, 14:28

Overworked Nedbank Staff

<p>Mr. Crown, from the Kimberley Nedbank, is so overloaded that he tells clients that it would take 3 months before you can get an answer regarding a student loan. That's right...3 MONTHS!! One can get a homeloan quicker than a student loan... Mr. Crown will even call the client to mention that the student loan paperwork has been loaded, but he never gets around to actually sending the paperwork to Johannesburg.</p> <p>Please...Nedbank...if your staff can't get to all their work, then maybe you should consider employing more competent people and / or recruiting additional people to help the poor souls who are clearly not coping with their current work load!</p>

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Replies (2)
Nedbank
Nedbank's reply19 Jun 2017, 14:38
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply19 Jun 2017, 14:38
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team