Overseas payment "missing"

I have a client from Belgium who made a payment to my nedbank account. Two weeks later and it does not show on my side. I ask the client to check, and his bank comes back with this: ""We have tried to investigate what has happened to this payment.

The payment has beenrejected in Nedbank in South Africa. Why, we can't see. On order to find the money, we can send a message to Nedbank to make them find the money ore to call the payment back. But it will cost you a fee of 350 dkk an an unknown amount in the Nedbank.

You can also chose to give this number to the recipient. It is a trackingnumber in the paymentsystem:

UETR ***-b2da-4b26-8909-9be0f50ad686

Please let us know if we can help you to try and get the money back.

Venlig hilsen

Jette Algreen-Petersen " Which now means that it is going to cost my client money to try and find the money floating around here somewhere. Why did nedbank not just send it back if there was a problem? then I could ask the client to use my FNB account. Wake up Nedbank