Overpaid Credit Card

Good day , I am very much dissatisfied and dissapointed with the service i am currently getting from Nedbank.

I previously had a credit card with them and to my surprise the balance did not make sense (it would increase the debit amount) when i would continuously make payments towards it.

I called the Smith and Jones collection Secretary by the name of Melanie Roets, that my account was handover over to and she contacted Nedbank credit administrator Kumaran Naidoo and their interaction stated that my account was overpaid and i was due for a refund.

Mind you this was communicated to me by Melanie Roets yet she also has no access to knowing when the refund should reflect.Now my problem is that the Nedbank credit administrator keeps stating that the refund was submitted yet nothing is reflecting on my account.

I called in Nedbank and i was taken from pillar to post with no direct answer to this matter.I overpaid a credit card and i think it is only fair that my hard earned money is paid back to me with the same urgency it was requested.

I also logged a complaint regarding this matter and was told that i would be called within 24hrs by the consultant i spoke to, this was on Wednesday 22nd November 2023.

The message sent to me is as follows: Dear Client

Thank you for contacting Nedbank. Your complaint has been logged with reference CCM ***8, and a Client Services Manager will be in touch with you soon.

Regards Client Service Support

Reference number : DF35865

Can i get clarity to this matter ASAP