Overdrawn account

I lodge a complain January 14 2016 and they gave a call from head office Durban, we spoke and i explain my problem Van Royen said he will check on it the following day (15 january) i receive a call from a lady called Pamela Pillay and she asked ans explain the problem again she tells me the same thing again said she will work on it. A week pass again she phone she said she was still busy with some other problem she will attend my concern till now im still waiting for an answer from my overdrawn account