Overdraft Facilities -

I would to take the opportunity to thank Ayanda Ncube ( Sales Consultant) at Nedbank Nicolway for excellent service. I nearly close my accounts with Nedbank after 3 months moving from another institution of which i was there for 10 years.

I app**** for overdraft facility at Nedbank and i was assisted by William Neethling at Lifestyle Banking and he failed me big time. I tagged him many times and never returned my call. The application was done on the 03rd July and the turn around time was supposed to be 7 days but it took almost 20 days without any communication. I walked in to the branch on Tuesday, Ayanda took me through the process and made things possible. She kept me informed on email and phone calls until my query was sorted. My question: Why i am paying R220.00 per month to be a lifestyle banking client and i dont get the service i pay for. Ayanda deserves to be the Lifestyle Banking Consultant. I will never bother again to tag my banker. I would rather visit the branch and be assisted by the likes of Ayanda who understands the customer needs.

Regards Xolani Gambu - ***