OVERCHARGING IS THEIR GAME

Last month on both our Nedbank business accounts we have been debited twice for bank costs. When my husband attended at the branch in Keywest, the small business manager advised him they were not overcharging us. She also phoned me and I advised her not acceptable, will take this further. We then received credits on our accounts. Now it happened again. It seems like they debit additional costs to your account and are hoping that you will not pick it up and if you do, they only reverse it when they receive a complaint. This is in so many ways wrong and *********!!!! Now the question that is haunting me how many times in the past did they overcharge us and we did not pick it up. This is a great concern to us. I want the overcharging rectified today still, failing which I will report this to the relevant ombudsman. Your staff is also the most unfriendly people we had to deal with. The lady at Keywest was at a branch that closed down and she was moved to Keywest. My husband only got bad and unprofessional service from her. Nedbank you are contradicting all your adverti*****ts, rather spend the money to train your staff better on how to treat a customer.