Overcharging and Double charging

Mon 4th Jan 2016 I discovered that in addition to R99 mon maintenance fee I was again charged R20 & R10 for statement enquiries 28 Dec & 26 Nov respectively. Yet my Savvy Acc requires no charging for that. It turns out that, it is because of altered bank account status unknown to me. Tamara was able to reverse R30. On asking that she reverses similar charges from Sep 2015 retrogressively she didn't since, the bank policy only allows for three months. Yet R15 on 27 August & R5 on 26 Sep were charged confirming that this trend goes way back. <br> <br> Again the Westgate branch's staff named,Melusi gave same reply.<br> Please help me get my refunds and account sorted out.<br> Regards, Ramarwaneng P Bodibe <br> <br> <br>