Overcharges

I ordered a new USB ****le for my internet banking because it was faulty . I mentioned it to the consultant and advised them that I was not prepared to pay for a ****le because it was Faulty . It was not lost ! I am not.prepared to pay for a USB that is faulty !

They have now DOUBLE debited me R1450 on my account

Please could you reverse the R2900

Many thanks