1 reviews | Active since Apr 2015

10 Oct 2015, 15:56

Overcharged, No response

9 October, 4.58AM I made use of the talk to us facility on your website. I still have not been contacted. Ref F***7. Isee that I will get a speedier response on Hello Peter.<br> In the original complaint listed my issue as about fees. I was ordered a new credit card at +- 12 September, and was advised that the fee would be R700, as I needed the card delivers to me in the USA. When I called to have my card activated(the former the card is attached to advises it will be automatically activated after 48 hours!), I was advised that I had been charged R750 for international delivery and R135 card replacement fee. These fees were not related to me on the telephone call! The difference, R750 pushed my card into an over limit status! I want the difference and any feed relating to my \over limit"status to be reversed to my card. """

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Replies (1)
Nedbank
Nedbank's reply12 Oct 2015, 08:12
Official
Hello facellia91,

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team