Overcharged

Complaint regarding charges on my current account. Called in requesting cooy of my bank statement for 3 months, was charged R90, when i called in to query this i was told i went into the branch, i told them i didnt and had called the call centre,the agent put me on hold and told me he wil check, he than comes back and says i was incorrectly charged and it should have been R25 so i asked him to assist with refund, he says undortunately i need to go inside the branch to query this, I told him i have no means of going to the branch during lockdown and he says thats what is it, call reference number ***7. I asked him to put me through to the complaints department and spoke to Claudine Pillay and she was just rude and told me i shoupd have fami****ised myself with charges before calling and i asked her why didntbthe agent advsied me that the service was available on cellphone banking with no charge because i would have made an informed decision to either continue requesting on the phone or going into the app. She than says i was suppose to know. I have been to the branch many times before requesting a 3 months bank statemnt and have never been charged so much especially because branch services are more expensive than digital platforms like Telephone banking(which includes calling into the call centre), internet or using the money app.

Tsholofelo Molapisi ***