Overall bad customer service

I am really disappointed at the service I have been getting from Nedbank of late. I recently changed accounts and I asked that all my accounts be linked to my internet banking which was not done. I can only deposit money via eft only to interbank users and not other banks.

I then called customer service yesterday and guess what, there was issues with the system so I could not be assisted. I was on hold for 10 minutes and still no help. Your service is appalling. And honestly your internet banking sucks.

Today i tried again, What is the ****** point of having a customer service line if one does not get help? Turns out that my debit orders were not switched over to my new account. Nedbank should be held LIABLE for any of the penalties I get charged because their staff failed to do their job properly. None of my new accounts are linked as requested to my internet banking. None of my stop orders have been done like I asked. I am not getting any sms notifications for my card transactions. I can't make payments to other banks. I don't get why they go hiring *********** people. Your service is really appalling.

I left this message on the official Nedbank message and even sent a message on facebook and still no response