1 reviews | Active since Feb 2018
Over the counter statements
I went into the bank to collect my cards and never requested statements. However nedbank has been billing me for statements since that day. First time I called their call center and I was told i need to go to the branch for this. Now i spend R100 to claim R72. Well....fine. 2nd time this happens again, I call the complaints department and they promise to help me but no....still waiting. I go tho the branch, call them.....stilll no help. I'm now thinking of moving to another bank because I guess I'm not important enough.
Dear Gertrude
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Gertrude
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team