Over promise and under deliver

I am very disappointed in MFC sending me mixed messages and receiving poor service.

I received an email for an outstanding balance to settle my car finance for my vehicle that has been written off for an amount of R7898.44.

I called the agent working on my request and she confirmed a different amount of R8249.92.

How can MFC do this, i'm so so disappointed that I have to make an effort every time to call and ask questions and follow up.

I have literally called everyday since my request started, turn around times have been given to me but every time I get let down and my request is delayed an agent has called only once over a duration of an entire month.

I cannot believe this is the service I receive and that MFC gives me incorrect info regarding my account.

If I had paid the amount in the 1st letter that was sent of R7898.44, MFC would be hounding me down for small change. Now that I have settled the CORRECT amount all I am going to get is a stupid sorry from some agent who does not event care.

Its been 2 days and the complaints agent has still not called me!!!

I have called yesterday once again to get at explanation and the agent working on my request had the nerve to ask me to call her manager Ntombifuti Sebeko on *** to ask why Nedbank called me yesterday.

I am so disgusted with your service really.