Over it.

I am sick and tired of this merry go round. You ****ing with my health and mental well being. I am going to remove all my funds. Your front face upgrades are cute but your customer service is putrid.

Today you debited my personal loan and credit card. I was retrenched two months ago. I have been trying to sort this **** out and you keep losing my documents. On three occasions. Then there was a glitch in the system. I called an agent yesterday and she failed to understand my frustration but kept telling me about my responsibility to check up on my documents after I had done so three times being promised to receive a response and I am yet to get one. An agent then followed up after my threatening email that someone get in touch with me urgently Tebogo Tells me I should have read my Contract processing time is 3-6 weeks, she wouldn't even hear me saying you guys lost the **** after I've sent them many times. I have even personally emailed them to someone. I got an sms the other day saying R800 will be deposited. That didn't happen. I called on asked about the personal loan and person said it was only processes on the 13th July and would take about 6weeks. This after me emailing my documents as soon as I was retrenched at the wynberg branch in June.

I need this money reversed back to me without my credit record being affected. You guys are really sending me to the boiling point. What else must I do to sort this out? Your process to lend is quick and easy but when you need to deliver you are putrid. I honestly can not ****ing deal anymore. All this driving and airtime and speaking to useless agents is a waste of my time. I stressed quite a bit about this and was pregnant and just after hearing I miscarried I might as well blame you. Life is expensive and and with all this increases and petrol price hikes you make me like as a good paying client all you are after is my money and not even my loyalty.

Can I please deal with someone who can assist me in a manner that's damn suffient.

Thanks.