Over Debit

I made an arrangements for R1000 debit order to go off my account as arrangements to repay my loan with Nedbank however R1865. I called in their call centre number *** spoke to Thandeka on the 02 March 2016 and she advised that call will be logged and the money will be paid back the next morning. Today, 03 March 2016 I received a confirmation of payment SMS for R1865 and they even thank me for paying. I called and spoke to Maren who advised that I must wait for 7 days. Thandeka's Ref No. PLT159243 and Maren's Ref No. PLP15243. <br> <br> I suggest Netbank Personal Loan must prioritise on the query and reverse my R865 because I honoured my promise and they over charged me. I need to use my money now, not after 7 days.