Over charged on a Bundled cheque account

A few months back I believe it was in March I went into the Nedbank<br> branch in the Eastrand to upgrade my Acc to a cheque Acc the system<br> wasn't working so the lady got manual forms and assisted me. I signed<br> all the forms and left but never received confirmation. Then beginning<br> of July I went to Benoni Lakeside Branch to redo the process seeing as<br> the bank charges continued to be ripping me off with every<br> transaction. I was told immediately after signing all the paper work<br> my Cheque Acc benefits will be active. So I knew I had 4free<br> withdrawals for that month and unlimited swipes. next thing I get my<br> statement and all the \free"services have been debited since the day<br> I was told it would be active. I'm livid at the fact that I did those<br> transactions under the impression my Acc had been activated I was<br> assured that by the consultant. I called the help line and the<br> consultant told me something about month cycles. its more or less like<br> I opened a new account so why wasn't it loeded on the system the same<br> time. how does it happen that it takes time when one is an existing<br> customer they are penalised for the upgrade. I feel cheated and<br> utterly disappointed by the shadiness of this events"""