1 reviews | Active since Jun 2017

13 Feb 2018, 10:41

Over charged!

On the 12th of January 2018, I received a statement which clearly shows that I owe Nedbank R3 495.13. By the end of January 2018, I made a R500 payment towards the account. I just called the call centre now and the consultant tells me that I owe R3 700.

I am working my butt off to get this account paid but I am stuck with an untruthful bank with a flawed accounting system. *** is going on here? Am I being taken for a ride? I'm livid! I keep paying but my account is not going down but up.

FIX IT NOW!!!

0
Replies (2)
Nedbank
Nedbank's reply13 Feb 2018, 10:49
Official

Dear Dima

We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.

Kind regards

Client Complaint Team

Best regards,

Nedbank
Nedbank's reply15 Feb 2018, 14:46
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,