Over 2 months for a replacement card.

It really saddens me that I have to resort to writing a review here to get a resolve.

But after patiently waiting since early December for my cards to arrive (which still have not), its unfortunately my only solution.

I contacted my banker on December 6th SPECIFICALLY requesting my Visa Professional Banking credit card as I have the amex card. She was going on leave the next day and would have it organized.

A few days later, I get my notification to come collect. The incorrect card was ordered. The cheque card was delivered. I specifically requested the Visa credit card.

My banker is now on leave, and I'm seated in another cubicle where somewhere else takes all the details and ensures me that it will be attended to. She apologized for the inconvenience.

A few weeks later, I go to collect my new cards only to find that the incorrect cards are ordered again. Still a new cheque card comes. Completely incorrect. I stand and wait for Nombuso to arrive, after waiting alone at the counter for many minutes - I had to get to my next meeting without speaking to anyone.

If I recall correctly, I was then contacted by the card courier services requesting information of where to then deliver the new cards. I said send to branch and I shall collect them. I then contacted Nombuso who confirmed they were at the branch and I came to collect them. Only to find that they haven't been delivered and are still sitting at your central depot.

Not impressive service from nedbank at all.