Outstanding Service from Pamela Pillay

<p>I recently published a review on Hello Peter regarding an Unauthorised Debit order and refund request. In two weeks I could not get any joy from the Retail Recovery Service Department. It was so frustrating getting different outcomes of my complaint from different consultants. I was so despondent and upset about this , and felt that this is my bank how can I be treated like this. No one was really interested in what I had to say or my concerns regarding my query.</p> <p> </p> <p>I then received a call from Pamela Pillay at Executive Service Support Nedbank. This is where things immediately changed for me. I have never received such wonderful, courteous splendid and overwhelming World Class Service in my life. She immediately put me at ease giving me the surety that she will make sure she gets behind the whole query and promised me that she will deal with it and have a favourable outcome once she has gone through the necessary channels. She kept me updated and made as if I’m a Prestige client with the only complaint. Within 24hours she dealt with my complaint and the outcome was very positive.</p> <p> </p> <p>I am pleased to say that Pamela is One Great Asset @ Nedbank as she really went the extra mile with my complaint and thus far the Best and Greatest Assistance I’ve ever received in my life. I really appreciate all your efforts Pamela and hope that you get the recognition you deserve at Nedbank.</p> <p> </p> <p>Thank you once again. 5 STAR Rating to you!!!</p> <p> </p>