Outstanding service from Meshack Sibitlo, Nedbank Complaints

I have never had cause to compliment Nedbank before, but Meshack Sibitlo in the Complaints division is absolutely brilliant. I have had an ongoing problem with an amount erroneously charged to my Bond account after I paid off my bond. This has been going on for four years, I gave up trying to get sense out of the Call Centre long ago. Now I have sold my property this came to a head and was causing problems with the transfer. I spoke to ten different Call Centre people who were unable to help, just kept transferring me to other people. Eventually I emailed Complaints, told Meshack what the issue was, and he sorted it out in ONE DAY. He kept me informed, was very efficient and was an absolute pleasure to deal with.