MM
Magda M

1 reviews | Active since Oct 2011

28 Jun 2016, 05:13

Outstanding Service

<p>I went to visit the Glenacres branch (in Glen Marais) to program a PIN on my renewal credit card. Having been to a another branch in Kempton Park before where I received absolutely attrocious service, I dealt with a lady with the name Mmamoloko Florence Khosa at Glenacres.. It's a long story about FICA documentation, etc., etc., but Mmamoloko assisted me and went out of her way to help. I could not believe it was the same bank - service wise. I am very greatful to Mmamoloko for the way she handled the situation and the effort she put in to assist me during a very frustrating time. She is truly an asset to the Glenacres branch!!</p>

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Replies (1)
Nedbank
Nedbank's reply28 Jun 2016, 07:03
Official

Dear Magda,

This is really outstanding feedback. We are happy to hear that Florence was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards

Client Experience Team.