Outstanding service

After being transferred to collections and holding for more than 30 minutes I was very angry. I had to call home loans again as they were the ones who put me through to collections. I did not get through to the *********** agent but to Mulaifa who told me to call again on saturday, I told him I wont do that and demanded to speak to his supervisor. His supervisors name is Meshak/Mishak i'm not sure about the spelling, he was able to calm me down. He assured me that he will find the *********** agent and that did not end there, he said Mulaifa will be able to assist me with my enquiry. Mulaifa then explained eveything i wasnt sure about. If it was not for Meshak I would still not know if the money i transferred reflected or not. He was patience and calm. Nedbank needs a lot of Meshaks, he did not loose his patience even though I was spitting fire, he is an asset to nedbank. I really appreciate his help. Please make sure he gets this. He is the supervisor at the the home loans call centre.