Outstanding customer sevice - NOT

Waiting for northgate branch to contact me as promised over a week ago, and have sent numerous message to the client services email address and they keep on promising to respond in 24 hours... even after I called and spoke to someone...

The attention to detail is so concerning too! The person handling my request - asked me the information on the system looked correct...

Such a pity, as I have been a happy customer for over 20 years and in the last week they have destroyed the goodwill that they had build up with me...

And I’m sure they they won’t even bother replying to this post either!