outstanding customer service!!!!

OUTSTANDING CUSTOMER SERVICE - Senzo Mdlalose

I would like to bring the following to your attention. I went to Bayside branch to option copies of y interest statements. I did not have my file with me – only an incorrect bond number which I obtained from the payment I make via my Standard Bank account.

I was told to use the tell line in the bank. Senzo Mdlalose was the agent that started helping me. We could not pick up my bond detail ( as it is in the name of a company)and I told him that I will get back to my office and phone the call centre again. It is something I loathe doing because in my eyes 80% of call centre agents are rude and drop the call. I prefer one on one contact. Not this lovely young man.

He told me he will continue to see if he can find the detail and will call me. Ten minutes later I was still in the banking mall he told me that he found the information and has emailed it to the email address on file!!!

I was blown over. I was even more blown over when he told me that he will call me later in the afternoon to make sure that I have received the correct information. Again he kept his word and contacted me!!!!! this has never happened anywhere!!!!!

I think he is probably the best call centre agent I have dealt with worldwide ( I work with overseas companies too). I think he should be used as an example of WHAT COSTUMER SERVICE IS ALL ABOUT.

I think this young man with this attitude – has a bright future and is an asset to any company.

With kind regards,

Martie