RV
Rober V
1 reviews | Active since Jan 2014
05 May 2017, 13:11
Outdated Processes
<p>I have a home loan account with 2 friends.</p> <p>We all live in different parts of the country. Nedbank won't assist to make a transaction unless all 3 of us are present at the same branch.</p> <p>They will not assist to do this remotely. This is a huge inconvenience. And would force us to consider moving our business to a more efficient bank.</p>
Helpful (0)
Replies (4)0
Replies (4)
Nedbank's replyOfficial
05 May 2017, 13:21It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply05 May 2017, 13:21
Official
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
RV
Rober V's updateReviewer Update
10 May 2017, 10:03A once off solution was found. Nedbank, thank you for the effort.
It is still disappointing that a permanent solution cannot be found.
I'm sure there is an efficient solution, working withing the FSB regulatory framework.
RV
Rober V's update10 May 2017, 10:03
Reviewer Update
A once off solution was found. Nedbank, thank you for the effort.
It is still disappointing that a permanent solution cannot be found.
I'm sure there is an efficient solution, working withing the FSB regulatory framework.
RV
Rober V's updateReviewer Update
10 May 2017, 10:05Review converted to 4 stars for effort
RV
Rober V's update10 May 2017, 10:05
Reviewer Update
Review converted to 4 stars for effort
Nedbank's replyOfficial
10 May 2017, 10:12Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply10 May 2017, 10:12
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,