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alwynjsviljoen A

1 reviews | Active since Dec 2016

14 Dec 2016, 15:08

Out of touch in their ivory towers

<p>There I was, relatively happy with Nedbanks service, they granted the bond 11 months ago after all, when bam, the SMS comes to tell me the bond will come off on 15 December, a week before payday.</p> <p>One the 9 December, giving only six days notice.</p> <p>The opt out option clearly did not work, because the next sms is ''please ensure sufficient funds are available''.</p> <p>Like money grows on trees, nê.</p> <p>So what I'd like to know is what is the name of the out-of-touch brain-dead exec who signed off on this decision?</p> <p>I'd like everyone who will get a lot of burocratic fall-out from the various banking systems in years to come for that missed bond payment to this person.</p> <p>Not that it will help, but perhaps we can drown him/her in paper and remove those genes from the gene pool.</p>

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Replies (1)
Nedbank
Nedbank's reply14 Dec 2016, 15:57
Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team