Order No. XVD-G6Y-1PV, Escalation No. CAS753378

Kindly take note of the following update regarding escalation reference CAS753378. I have contacted Hirschs directly to resolve this issue since no sense of urgency was displayed from Avo's side. I have expanded my time, effort, telecommunications resources and peace of mind, to finally conclude a purchase of a mere washing machine, which the duration of the transaction spans from the 3rd of November 2022. I am utterly appalled by the experience, more so at all the occurrences from the 24th of November, further onto the 28th when it was discovered that the incorrect item was delivered.

I understand, as per the information at my disposal, primarily supp**** by Hirschs, that the error was on their side. However, it is unacceptable that a customer of Avo has to see to the supply chain discrepancies of the service provider they transacted with. This issue has been resolved at my own expense of time and expenditure alike. I will definitely not transact with the Avo store ever again, I am also obliged to inform whoever it is in my capabilities to inform, in person, and online, a cautionary word regarding my experience with Avo to avert anyone falling into the same trap.