OR Tambo Nedbank Branch Manager (who sits at the front desk) and the Teller Ladies

Hello Peter,

Last Night i withdrew R1000 from the Karaglen branch and one of the R200 notes came out torn and 15 percent of the Note was missing. I took the note to O.R Tambo branch and the staff there refused to change it or let me deposit it. I was told by Thabo the "Manager without a name tag" who was sitting at the reception desk that I must go to the Karaglen Branch so that they can look inside the ATM for the missing piece. I left and went to the OR Tambo International Airport standard bank where i was told that the Note is valid and they would allow me to deposit or change it if i had an account with them. I went back to Nedbank to tell them what standard bank said and that it might be better to close my account and open another one at standard bank. The man who told me his name is Thabo told me if that makes me happy i should change banks. I was further told that they cant help as this is a process.