Oportunist and ****mers

My Late Mother opened an account for my daughter who was born 20/09/2013 so her father will send the money through it, then he lost his job and there was no money being deposited into that account.

I went to NEDBANK Branch in Durban Smith Street to report that my Mother has passed away and they asked for her Death Certificate and I took it to them

now my biggest issue is that for the last few months I started receiving SMS's demanding payment from my 11 years old daughter and I taught it was a mistake then I started being Harrased by NRB Risk Solutions by calls asking to speak to my daugther saying NEDBANK has handed over her account to them and they are still harrasing me,

I went to NEDBANK Branch on Albert Street in Durban to find out what was going on they were lost and confused how was a child's account handed over,then they gave me a number to call ***, I called that number they kept tranfering me to different departments I spent an hour 15 minutes on that call but I did not get any joy. the last person I spoke to was Mark who said he will get back to me that was on the 19th June 2025 he hasnt and NRB is still harrasing me

how is it possible that a bank can hand over a account of a 11 year old child and say she is owing R462.40 these 2 companies has caused me depression i can no longer sleep and suffering from none stop headaches i am not sure if they are oportunist or ****mers as none of them is giving me clear answers

I asked NRB if are they are aware that she is 11 years old