JO
JOANY O

1 reviews | Active since Dec 2015

15 Dec 2015, 13:11

OPENING OF BUSINESS ACCOUNT

MY DAUGHTER WENT IN TO NEDBANK THIS MORNING TO OPEN AN BUSINESS ACCOUNT. SHE DID HAVE AN APPOINTMENT. MY DAUGHTER WAS REFERRED AN CONSULTANT WHO ABRUPTLY TOLD HER AFTER SHE SAW THE REGISTRATION PAPERS THAT IT MUST BE ON A A4 PAGE WHICH IT WAS, MY DAUGHTER INFORMED THE CONSULTANT THAT IT WAS THE WAY THAT CIPRO HAS EMAILED IT THROUGH TO HER AFTER WHICH SHE TOLD MY DAUGHTER THAT SHE CANNOT HELP HER MY DAUGHTER JUST WANTS TO OPEN AN BUSINESS ACCOUNT IN ORDER FOR HER TO BE ABLE TO OPERATE BUT NEDBANK IS NOT INTERESTED AT ALL TO ASSIST, WHY IS THAT? HER BUSINESS HAS BEEN LEGALLY REGISTERED AND SHE HAS ALL THE PROOF THAT IS WAS DONE. MAYBE THEY HAVE TOO MANY ACCOUNTS. A FORMAL COMPLAINT WILL BE GIVEN THROUGH TO NEDBANK CEO IF NO EXPLANATION IS GIVEN, AND IF SHE IS NOT ASSISTED AS SOON AS POSSIBLE.. MY DAUGHTER IS VERY UPSET AND WOULD LIKE TO HAVE SOMEONE AT NEDBANK IN THE BUSINESS SECTION OPEN HER BUSINESS ACCOUNT. I AM GIVING HER IDENTITY NUMBER AND CELLPHONE NUMBER TO BE CONTACTED AS SOON AS POSSIBLE

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Replies (1)
Nedbank
Nedbank's reply15 Dec 2015, 13:48
Official
Hello MYCHILD,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team