Opening an account for my Grand Son

I contacted the Nedbank Call Centre to enquire as to how I had to go about opening an Investment account for my Grand Son.<br> I was advised to go to my nearest branch (Glen Acres) taking with me a certified copy of his birth certificate my ID and proof of residence.<br> When I arrived at Nedbank I was first dealt with by the enquiry counter, and referred to whom I believe was the Manager (although she never introduced herself) only to be told that I require my Grand Son's original Birth Certificate , which was contra to the Call Centre instruction. It was further stated that Nedbank does not accept Cirtified copies.<br> I then proceeded to lodge a complaint with the Nedbank Complaints which has been ignored.<br> Funny enough this product is currently being promoted by Nedbank Glen Acres.<br> Needless to say my Grand Son still has no account.