Opening Accounts

Dear Nedbank

I have been a customer with you for over 10years now and I have never been disappointed.

Two weeks ago i went to a Nedbank branch in Braamfontein to open an account for my two kids i came with proof of address and the two copies of birth certificates however i was told by freedom the lady assisting me that she cannot scan one of the certificates with her phone as it becomes blurry i then asked her to scan it using a printer she refused and advised that nedbank only uses phones and tablets.

She then asked me to take a picture of the certificate of which I did and was not to the branch today to give her the picture. She then said its not clear after all my efforts and I then asked her what is the way forward. She advised that she doesnt know she will ask around.

I am unhappy with the service received instead of her asking a superior for a solution she advised that i go home and come again im tired im not going to do that again having my kids accounts at nedbank gives me Freedom to transfer and manage the accounts now im faced with going to another bank of which i do not want may you please advise what can be done because your branch is not assisting.

If it cannot be resolved, may you please advise what is the process of closing my account and moving it somewhere else where I can have flexibility and ease of banking.