Opening a bank account for my daughter

We open a bank account on the 27 Feb 2016 got given an account and advice to transfer money 50 000 rand into the cause we wanted to open an tax free account and and investment account, the account is not active up today we have no clue wat is the hold up and we have been worried about our money, the banker or the consultatant seems to be not able to help us out, he say the account is been pending since the first day we open an a account due to fica issue, we submitted everything required by the bank but we dnt know my is the account not active. <br> No one in the branch seem to care or show some remorse or our feeling due to this, I had to leave work twice in the last 10 days only to be told the same story over and over <br> <br> I have open and enquired from banking people and I'm told fica should take over 2 days and if there is something amiss, why has the bank not being able to sort this out. <br> Why must I always be the one coming to the bank. For only to be told the same old story. <br> <br> This has been such a traumatic and heart breaking experience I have received from this bank I though of as a more humane that the rest of the banks out the. <br> Please help to get my money bank. <br>